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Terms and conditions

Terms and conditions

Welcome to CsoGame.com

CsoGame.com is a site that provides various user needs related to Games offered by Jindou Co., Limited HongKong, which is located in South HongKong.

Access to CsoGame can be done through the website www.CsoGame.com. The terms & conditions set out below govern CsoGame users in their use of the CsoGame.com site.

By registering and/or using the CsoGame service, the User is deemed to be truly competent and able to bind himself to these Terms and Conditions and is deemed to have read, understood, understood and agreed to all of the contents in the Terms & Conditions. The user agrees to be bound by the applicable Terms and Conditions.

These Terms and Conditions are a form of agreement and/or a valid agreement between the User and CsoGame, therefore the User is advised to read these Terms and Conditions carefully because it may impact the rights and obligations of the User when using and/or accessing the CsoGame service. If the user does not agree to one, part, or all of the contents of the Terms & Conditions, then the user is not allowed to use the CsoGame service.

 

Definition

  1. PT Digivo Kreatif Indonesia is a Limited Liability Company, one of which is one of its business units, running the CsoGame service business which is available through the website www.CsoGame.com, a site that provides various user needs related to games. Hereinafter called CsoGame.
  2. The CsoGame site is the CsoGame.com website and only a web version is available.
  3. Terms & conditions is an agreement between the User and CsoGame which contains a set of rules governing the rights, obligations, responsibilities of users and CsoGame, as well as procedures for using the CsoGame service system.
  4. What is meant by these terms & conditions are in the form of image content, text, top up features, voucher purchases, and others.
  5. Users are parties who use CsoGame services, including but not limited to:
    a.) Process game voucher purchase transactions.
    b.) Game credit top up transaction process.
    c.) Buyer is the party who makes purchases at CsoGame using the available payment methods.
    d.) Application developer is the party that provides the application to be displayed in the CsoGame store.  User can have 1 or more roles as mentioned above.

Transaction

  1. CsoGame provides features for purchasing vouchers and credit top up in the CsoGame service.
  2. Game Vouchers available on CsoGame can be purchased by users. Payment can be made using the available payment methods for each type of voucher.
  3. CsoGame without prior notification to the User, has the authority to take any action deemed necessary for any alleged violation of the Terms & conditions and/or applicable law. Actions that can be taken include but are not limited to transaction cancellation, account suspension, deletion of user accounts and/or in accordance with applicable legal provisions.
  4. CsoGame has the authority to close the User's account either temporarily or permanently if it is found that there is a violation of the terms and conditions of CsoGame.
  5. Payments can be made by users using payment methods including Bank Transfer, Go-Pay, OVO, DANA, ShopeePay, Virtual Account and Modern Store. In the event of an error and/or discrepancy in payment, users can contact CsoGame Customer Support.

Promo

  1. CsoGame may from time to time hold promotional activities (hereinafter referred to as "Promotion") with Terms and Conditions that may differ for each Promo activity. Users are encouraged to read carefully the Terms and Conditions of the Promotion.
  2. CsoGame reserves the right, without prior notice, to take necessary actions including but not limited to withdrawing subsidies or cashback, canceling CsoGame Point benefits, revocation of Promo, canceling transactions, withholding funds, reducing reputation, closing accounts, and other things if found any manipulation, violation or use of the Promo for the User's personal gain, as well as indications of fraud or violation of the CsoGame Terms and Conditions and applicable legal provisions in the territory of Indonesia.
  3. Users may only use 1 (one) CsoGame account to participate in each CsoGame promo. If it is found that the creation of more than 1 (one) account by the same 1 (one) User and/or the same mobile number and/or the same email address and/or the same customer ID and/or the same payment identity and/or history the same transaction, the User is not entitled to benefit from the CsoGame promo and CsoGame has the right to take other actions deemed necessary.

Limitation of Liability

  1. CsoGame does not guarantee that (i) the CsoGame Service will always meet User needs or will always be accessible; (ii) CsoGame Services will be uninterrupted, timely, secure and error-free of any kind; (iii) The results obtained will always be accurate or reliable; (iv) the quality of any products, services, information or other materials purchased or obtained through the CsoGame Service will always meet User expectations.
  2. The user is responsible and bears all risks for the content, language and applications that are consciously included so that they are available and displayed on the CsoGame service. In the event that there is a personal violation by the User such as but not limited to violation of intellectual property rights, system manipulation, account abuse or negligence of other Users, the User is personally responsible for the violation and releases CsoGame from claims that arise from third parties.
  3. In order to provide more varied payment methods, CsoGame collaborates with various parties to make it easier for Users to choose payment methods that suit User needs. Therefore, in the event that there is a discrepancy and/or error in the payment method provided by the payment partner, both in terms of the system and its use, the User can directly submit a complaint to the payment partner and hereby releases CsoGame from responsibility to provide compensation for losses. arising from the fault of the payment partner.

Force Majeur

Forced circumstances are extraordinary events that occur outside of CsoGame control which can cause Users to not be able to enjoy CsoGame services, such as but not limited to:

  1. Natural disasters such as earthquakes, hurricanes, accidents, floods, wars, riots;
  2. Actions/deeds/circumstances of other parties so that CsoGame is unable to provide services to Users;
  3. Technical problems/other reasons beyond CsoGame control;

In the event of compelling circumstances, CsoGame is released from its responsibilities.

Others

  1. By accessing and using the CsoGame service, the User has understood, accepted and agreed to be bound by these Terms and Conditions, all applicable laws in Indonesia and accept and submit to the jurisdiction of the court.
  2. CsoGame can change these Terms and Conditions at any time, therefore we urge Users to access this page periodically to find out the changes (if any).
  3. Any changes and/or new provisions that are informed both in the website and application or other media determined by CsoGame from time to time are considered part of the Terms and Conditions and are binding and applicable to the User.
  4. These Terms and Conditions are fully subject to and construed in accordance with the applicable legal provisions in Indonesia.
  5. These Terms and Conditions are made in several languages, in the event of a difference of interpretation and/or a dispute, the Indonesian language will be used.

Contact us

To contact us regarding any aspect of this policy or your Personal Data, including access to your Personal Data or request an update of your Personal Data, you may contact the Data Protection Officer at cs@csogame.com.

Business address: Office No2, 3rd Floor, Mujahid Plaza, Blue AREA, Islambad, Pakistan
Email: bingc@jindouservice.com
Mobile Number: +92 03190152551/+86 18501979629
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